Jam is shaking up the traditional internal bug fixing workflows by bridging the gap between bug discovery and resolution. Unlike the disconnected process of submitting written bug reports, Jam automatically gathers comprehensive information related to the bug and delivers it directly to engineering teams, aiming to expedite bug fixes.
With the announcement of a $9 million Series A funding round, Jam is poised to further develop its innovative approach.
So, how does Jam work? According to Dani Grant, co-founder of Jam, it’s a browser extension that integrates with development tools and captures underlying information about the application where the bug occurred. Users simply click on the Jam extension when they encounter a bug, and it generates a link containing a 30-second video replay of the bug’s occurrence, along with console logs, network request timing data, and customizable metadata.
This approach contrasts sharply with traditional bug reports, which often lack context and detail. Jam equips engineers with all the necessary information to fully comprehend the bug and expedite the debugging process.
Grant and co-founder Mohd Irtefa gained firsthand experience with bug reporting challenges during their time at Cloudflare. Recognizing the opportunity to streamline the process, they launched Jam in 2020. After several iterations, they refined the product, which officially debuted in April 2022.
Jam’s product is free for individual users and offers team subscriptions at $10 per user per month, with custom pricing available for enterprise users. Despite serving 75,000 users, Jam maintains a lean team of 15 employees, following the ethos of small, efficient teams seen at companies like Instagram.
The recent $8.9 million funding round, led by GGV Capital with participation from Figma Ventures and prominent industry angels, signifies a significant milestone for Jam. Partners Hans Tung and Glenn Solomon of GGV Capital, known for their investments in Airbnb and Slack, are leading the investment, signaling confidence in Jam’s potential.
As Jam continues to evolve, its founders aspire to emulate the success stories of companies like Airbnb and Slack, leveraging innovative solutions to transform the bug fixing process.